The Urban Food Theatre understands that your privacy is of the utmost importance to you our site visitors and potential customers and that you care how your data and personal details may be used. We respect and value the privacy of all potential customers and will only collect and use personal data in ways that is consistent with our obligations and your rights under the law.
The Urban Food Theatre, 3 Balgray Rd, Barrmill, Beith, North Ayrshire, KA15 1HP
Privacy information explains how we use your personal data, how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 1
about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
Company (if Applicable)
Address for delivery purposes
Mobile telephone number
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
Providing and managing your account.
Supplying our products AND/OR services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our products AND/OR services for you.
Communicating with you. This may include responding to emails or calls from you.
Maintaining accurate records of services supplied to you . With your permission AND/OR where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods;
Over our working contract/relationship terms, if you stop using our services or cancel a contract your data will be deleted.
Short term if you only use our services once, your data will be deleted at the end of our service to you i. e if you book our services for a wedding we will only hold your contact data until the data for 1 month after the event then it will be deleted.
We hold your data on our servers. HTTPS protocol for all transmission of data all communication is encrypted. We have regular PCI scans and use TLS that provides communications security over a computer network. The TLS protocol aims primarily to provide privacy and data integrity between two communicating computer applications. We only store your personal data in the UK. This means that it will be fully protected under the GDPR.The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
All your digital data is stored on site
Only staff with a code can access it. Once those people no longer require access we change their passcodes
Regular network security checks
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within less than ONE month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: email@example.com
Telephone number: 01505 500096
Postal Address: The Urban Food Theatre, 3 Balgray Road, Barrmill, Beith, KA15 1HP
In Summary we will only hold contact data for you if you are using our services on a regular basis.
If you make a general enquiry with us and we do not hear back from you we will delete your contact details within 7 days.
We use a secure online invoicing system and do not request any payment information from you if paying by card or by Bank Transfer, this is done privately through a secure portal by yourself.
The Urban Food Theatre | Professional Catering Services covering greater Glasgow and Ayrshire